Leads360: Dial-IQ Inbound Software
Leads360 is the leading provider of lead management, tracking and distribution software with thousands of clients serving any industry
Dial-IQ Inbound
Make the Most of Every Call Opportunity
Dial-IQ Inbound ensures sales makes the most of every call opportunity, routing calls to the right rep and ensuring every inbound call is tracked and followed-up on based on an optimal contact strategy.
Dial-IQ Inbound allows sales managers to intelligently distribute inbound calls to the right reps and continue to follow up with a new lead based on an optimal contact strategy. Additionally, marketing managers can manage and track campaign effectiveness with call tracking and analytics built into Leads360.
With Dial-IQ Inbound customers can make the most of every call opportunity in the following ways:
- Easy phone number provisioning: Dial-IQ toll-free and local numbers can be provisioned easily within Leads360 and existing numbers can be ported, so incoming calls are recognized by Leads360.
- Campaign effectiveness: Dial-IQ provisioned numbers can be assigned to unique collateral or advertising mediums to ensure management and tracking of campaigns, regardless of channel.
- Customized call flows: A call flow can be assigned to each provisioned number and determines how an inbound call is handled. This can include an interactive voice response (IVR) with user prompts, direct routing, distribution rules and more.
- Intelligent inbound distribution: Calls can be routed with highly configurable business rules to groups or individual users. Dial-IQ Inbound also does a look-up to see if a lead already exists and routes to the appropriate owner.
- No call unanswered: For distribution to a group, Dial-IQ Inbound can use Hunt Group or Shotgun to ensure the call is picked up promptly. Hunt group rings one user at a time and if the call is not picked up, quickly moves to the next user. Shotgun rings all lines in the group and the first to pick up wins the lead.
- Caller ID at-a-glance: a pop-up window identifies inbound callers.
- 360 degree tracking and follow-up: With inbound calling and outbound dialing all in one system, leads are automatically filtered into Leads360 to ensure every lead is tracked and followed up on based on an optimal contact strategy.
- No lost leads: if you miss a call over the weekend or on off hours, Leads360 captures the caller’s information so you can follow up.
With Dial-IQ, you and your sales team can:
Dial-IQ is built on industry best practices for lead prioritization, routing and follow up, allowing you to optimize your contact strategy, and increase conversion by 77% when added to Leads360.
