Proactive backup is a crucial component to our overall technology strategy. Both on and off-site backup, as well as readily available "point-in-time" restore capabilities, make Leads360's contact management solution the best choice for your organization.
The process adopted by Leads360 uses best practice backup principals and regularly audited proceedures to provide for the following:
All backups are verified. Unsuccessful backups receive a support ticket and are addressed the same day to ensure that the problem is corrected and to verify that a successful backup is performed. This scheme allows systems to be restored in the event of a disaster. Individual files can be restored providing they were present on the system during a backup operation.
Four tape sets are used in the backup rotation, providing a maximum of three weeks of data for file version restoration. Two weeks of data is stored onsite. The remaining two are stored off-site in a secured, archival facility.
Customers may request a specific backup plan; in such cases, Leads360 will review the plan to validate its function and impact to determine additional charges that may apply.
Intelligent, proactive systems monitoring is only the first step in ensuring the ongoing health and availability of a production system. Leads360’s Alert Manager reconciles multiple independent monitoring and reporting systems into one rules-based console and correlates alerts, surfacing critical issues and giving our team of experts a jump start on any issue.