Leads360 Security

Proactive Backup Means Data is Continuously Protected

Leads360 clients data is 100% secure and continually protected as well as being backed up offsite by iron mountain daily

Proactive backup is a crucial component to our overall technology strategy. Both on and off-site backup, as well as readily available "point-in-time" restore capabilities, make Leads360's contact management solution the best choice for your organization.

Proactive Management Backup

The process adopted by Leads360 uses best practice backup principals and regularly audited proceedures to provide for the following:

Web and Applications

  • Daily incremental backup of system, applications, and content
  • Weekly full backup of system, applications, and content
  • Four-week, staggered tape rotation schedule
  • Two weeks of tape media stored offsite in a secure archival facility

Database Servers

  • Daily incremental of system and applications
  • Weekly full backup of systems and applications
  • Transaction log dump to disk (every 15 minutes)
  • Daily full backup of database data
  • Four-week, staggered tape rotation schedule
  • Two weeks of tape media stored offsite in a secure archival facility

All backups are verified. Unsuccessful backups receive a support ticket and are addressed the same day to ensure that the problem is corrected and to verify that a successful backup is performed. This scheme allows systems to be restored in the event of a disaster. Individual files can be restored providing they were present on the system during a backup operation.

Tape Set Rotation

Four tape sets are used in the backup rotation, providing a maximum of three weeks of data for file version restoration. Two weeks of data is stored onsite. The remaining two are stored off-site in a secured, archival facility.

Custom Backup Plans

Customers may request a specific backup plan; in such cases, Leads360 will review the plan to validate its function and impact to determine additional charges that may apply.

Alert Management

Intelligent, proactive systems monitoring is only the first step in ensuring the ongoing health and availability of a production system. Leads360's Alert Manager reconciles multiple independent monitoring and reporting systems into one rules-based console and correlates alerts, surfacing critical issues and giving our team of experts a jump start on any issue.